DMV customer service centers closed October 8 (Columbus Day) for staff training
Division of Motor Vehicles’
(DMV) customer service centers and phone centers throughout Wisconsin will be
closed for business on Monday, October 8, 2012, Columbus Day, so that all
front-line customer service representatives may receive technical process and
procedural updates and training.
Although staff at DMV phone
centers will be in training and unable to take calls, DMV’s automated phone
system will remain available, so customers can access recorded information. DMV
would like to remind people that many services do not require a visit to a
service center and are available online at: www.wisconsindmv.gov.
DMV conducts regional
training sessions to minimize employee travel and to provide more training time
at reduced costs, according to Kristina Boardman, director of the DMV’s Bureau
of Field Services. “Ongoing staff training is essential to keep up with changes
in technology, policies and procedures,” Boardman said. “It helps us meet our
primary goal – providing customer services that are as consistent and efficient
as possible.” She indicated that October 8 was selected for the statewide
training because it is a federal holiday, which typically reduces the number of
customers visiting service centers.
0 Comments:
Post a Comment
<< Home