Oshkosh Public Library to use automated phone calls for customer notices
Starting in
July, the Oshkosh Public Library will begin contacting library users via
automated telephone calls when items are overdue or materials on hold are ready
for pickup.
Currently,
notices are mailed to customers’ homes or sent out by e-mail. The automated
phone calls will replace notices mailed to customers’ homes. Library users who
currently receive notices via U.S. mail can sign up for e-mail notices by
adding an e-mail address to the Your Account page at www.oshkoshpubliclibrary.org, by
calling 236-5203, or by stopping at the first floor Customer Service Desk at
the library.
.
The change to
phone call notices is expected to save the library several thousand dollars in
postage costs annually. To ensure that they continue to receive notices about
overdue items and holds, library users who choose not to be notified by e-mail should
confirm that their phone number is correct in the library’s records. The number
can be checked on the Your Account feature at www.oshkoshpubliclibrary.org, by
calling 236-5203 or by stopping at the first floor Customer Service Desk at the
library.
Oshkosh
Public Library offers e-mail notices as a convenience to customers, to help
them efficiently manage their library use. E-mail notices are sent:
- Three days before items are due
- When holds are ready for pickup
- When it is time to update a library card
- When items are three days overdue
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